Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing times may be slightly longer.

Domestic Shipping (South Africa) We offer shipping across South Africa. Delivery typically takes 7-10 business days depending on your location. Shipping costs are calculated at checkout based on your delivery address and order size.

Free Shipping We offer free standard shipping on orders over a certain amount. Please check our website or checkout for current free shipping thresholds.

Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your order through our courier's website.

Delays We are not responsible for delays caused by courier services, weather conditions, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we'll do our best to assist.

Incorrect Address Please ensure your shipping address is correct at checkout. LumaSkin is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at lumaskins01@gmail.com so we can resolve the issue.

Contact Us For any shipping-related queries, please reach out to us at lumaskins01@gmail.com or through our contact page.